Order

How do I place an order?

Usually, you need to register a personal account of your own so that you can successfully place an order and complete payment. Please contact a member of our team by sending an email to us for specific information, Nutri-Echo Wellness will serve all your needs.

How do I cancel my order?

If you have just placed your order, please send an email to us as soon as possible to request a cancellation. We will contact our warehouse as soon as possible and do our best to pick up your order from the shipping truck before it is delivered. If your order has already been shipped, we unfortunately cannot cancel it. In this case, you can request a return once you receive the items and follow our return policy. Please refer to our website or reach out to our customer care team for further assistance.

What should I do if I want to change my shipping address?

If your order was processed, please send an email to us as soon as possible. We will try our best to update your address. It is worth noting that our ability to update the address may depend on various factors, such as the processing status of your order or the shipping carrier's policies.

How do I track my order?

If your order has been shipped, you will be able to track your package online. If you are unable to track your order online or have any issues, you can reach out to our customer support team by sending an email with your order details and tracking number, to us. We will try our best to assist you further. It's important to note that shipping carriers may take some time to update tracking information, so don't be alarmed if there are brief delays or limited information during transit.

Why hasn't my tracking link been updated?

Do not worry, it's recommended to wait for at least 24 hours before expecting any updates in the tracking information. If nothing changes after a few days, please reach out to our team by sending an email to us for further assistance. We will help you track your package and provide any necessary support.

What should I do if my package is damaged?

Sound really bad! But don't worry, our products may have some problems during transportation, please send an email to us with your order number and a description of the damage. We will be happy to assist you and resolve the issue as quickly as possible.